Getting your goods to you swiftly and safely is of utmost importance to us, so please read the following information (in conjunction with our Terms) with regards to your order.
We entrust all our orders to our carefully selected fulfilment partner, Amazon UK, who aim to get them to you within 2-3 working days after dispatch. If you are a consumer and we are unable to deliver your order within 30 days, you may be able to take advantage of your right to cancel the order, please see our Terms to find out about your legal right to cancel.
All orders containing a subscription, or over £10, qualify for free delivery. For orders under £10, a small delivery charge of £2.95 will be applied before checkout. No delivery charge on the listed price over £10 during the promotion or special offer period.
Please note that orders received on a Friday may not be processed until the next working day, so please allow reasonable time to receive your notice of dispatch and delivery.
If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress by looking in the ‘My Orders’ section of your online account. If you are not registered with us, get in touch and one of the team will be able to help.
If you have received a ‘missed delivery’ card from Royal Mail, you will need to either collect your package from a local post office or schedule re-delivery. Details for this should be printed on the card.
Currently, Razors by Dorco only deliver to addresses within the United Kingdom. For more information about our delivery policies, please read our Terms and conditions.
Returns & refunds
We pride ourselves on the high standard of our blades, and all of our products endure tough quality control checks. In the rare case that you need to report a faulty or damaged product, please follow the instructions below.
Faulty or damaged goods
If part or all of your order has arrived faulty or damaged, please notify us by email on firstname.lastname@example.org. You must contact us about faulty or damaged goods within 14 days of receiving your order.
Upon receipt of your email, one of our team will guide you through the process and either an exchange or refund will be offered (at our discretion). Please note, it is not necessary to send faulty items back until requested to do so by a member of our customer service team. We cannot be held responsible should the items get lost during transit to us.
If you are a consumer and for any reason you are unsatisfied with your order, you may be able to cancel it and request a refund. Please refer to our Terms for the time periods and processes you must follow to cancel your order and receive a refund. There are exceptions to your right to cancel and obtain a refund so please check out our Terms for full details. Our Terms also sets out our obligations on cancellation, the timeframe for refunds and methods we use to refund your payment.
Registered Customers: If you have an on-line account with us, you can cancel current or future orders from within your online account under “My Orders”. Simply locate the order you wish to cancel or return, click “View Details” and select “Request Return”. Alternatively you can use our Returns form.
Guest Customers: If you are a consumer and you placed your order using our speedy guest checkout, and you want to cancel your order and request a refund, please complete the Returns form. You will need your order confirmation number, billing last name, postcode and email address to hand.
If you have registered an online account with us you may check the status of refund under the “My Returns” section. If you are not registered with us and would like an update, please get in touch and one of the team will be able to help.
For more information about our return policies and your rights, please read our Terms.