Frequently Asked Questions

Orders and Delivery

Do you offer International shipping?

What are your delivery timescales?

What should I do with damaged or faulty goods?

How can I talk to someone about my order?

How do I redeem a discount code or gift card?

Can I order blades in bulk?

Do you provide replacement handles?

My Account

How do I update my address or contact details?

Help, I’m having problems logging in to My Account!

Subscriptions

How do razor subscriptions work?

How do I suspend or re-activate a subscription?

How do I change the frequency of a subscription?

How do I cancel a subscription?

Can I gift a subscription?

The Razors by Dorco Product Range

Do you make a women’s range?

Do you make double-edge razors?

Are your handles compatible with other brand’s cartridges?

Why are Razors by Dorco cheaper than other leading brands?

 

Do you offer International shipping?

Razors by Dorco currently only deliver to UK Mainland addresses. For delivery to the US & Canada, please visit http://www.dorcousa.com/ 

What are your delivery timescales?

You should expect to receive your delivery within 2-3 working days of placing your order; orders are fulfilled by Amazon. More information can be found on our Delivery & Returns page, alternatively you can contact us.

What should I do with damaged or faulty goods?

At Razors by Dorco we put all our razors and blades through thorough quality assurance testing, and ensure every product is made to the highest standards. However should you find something unsatisfactory about your order, please let us know.

How do I redeem a discount code or gift card?

Our price promise is to be up to 10% cheaper than other leading brands. Therefore, promotions and discounts are saved for special occasions such as holidays and loyalty rewards. If you’re the lucky one that has a discount code, please redeem this by entering it in to the ‘Promotional Codes’ field during checkout.

As for gift cards, we will be allowing the use of these very soon. Stay up to date with all the latest news by subscribing here.

Can I order blades in bulk?

We currently do not offer customers the option to buy products in more than quantities of 15.

 

Do you provide replacement handles?

 

If your universal docking razor handle has seen better days, or you’ve misplaced it, we may be able to send you another one. Get in touch here and let us know.

 

How can I talk to someone about my order?

To speak to a customer service representative, please fill this online form and we will be happy to help. Alternatively you can email us direct on help@razorsbydorco.co.uk.

How do I update my address or contact details?

Simply log in to your online account and select ‘Edit Details’ from the menu. Be sure to hit ‘Save’ afterwards!

Help, I’m having problems logging in to My Account!

If you are having issues logging in to your online account, you could try resetting your password, or for help from our customer service team, contact us.

How do razor subscriptions work?

Subscriptions are great because they save you time, money, and offer ultimate flexibility. Subscriptions can be ordered online, on any of our products, and manageable via your Account. Each time your product is despatched, you'll only be charged for the item and not for it's delivery. Read more here.

How do I suspend or re-activate a subscription?

Easy! Just log in to your account, click on the ‘My Subscriptions’ tab and select ‘Amend’ which will expand the options available to you. To pause, select ‘Suspend’. The subscription will be stopped until you tell us to resume it, by clicking ‘Activate’.

How do I change the frequency of a subscription?

Should you find your current subscription frequency too little or too much, please get in touch and one of our customer service agents will guide you through the process. Contact us here.

How do I cancel a subscription?

We’ll be sad to see you go but if you’d like to cancel altogether you can do so by contacting us.

Can I gift a subscription?

Currently we cannot offer this service. However there are 2 options worth considering:

  1. Set up a new subscription under your name, but provide us with your recipient’s delivery address
  2. Refer your recipient and both benefit from a reward

Do you make a women’s range?

Our ladies range, Eve, has many loyal customers around the world. We will be launching the women’s range on the website very soon. To be the first to know, sign up to our newsletter through the link at the bottom of this page.

Do you make double-edge razors?

The Dorco business began producing double-edge razors way back in 1961. Currently they can only be purchased by our US and Canadian customers but if you’d like to see if delivery to the UK can be arranged please submit an enquiry here.

Are your handles compatible with other brand’s cartridges?

As part of our mission to be the most convenient shaving brand for our customers, all Razors by Dorco handles are compatible with all Razors by Dorco blades. Due to the advanced technology, other brand’s cartridges are unlikely to fit.

Why are Razors by Dorco cheaper than other leading brands?

Razors by Dorco are able to pass on savings of up to 10% when compared to other leading brands, because we do not sell through high street retailers meaning the products come straight from the manufacturer. Retailers add extra costs on to the price of products, so by cutting out the middleman, we can serve you better.  This does not mean the product itself is cheaper – in fact real customers when surveyed said their Razors by Dorco razor was as good as if not even better than their existing brand. We also have a 100m fan base worldwide, just look at our reviews!