Terms and conditions
This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms, or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms were most recently updated on 3 August 2015.
1. Information about us
1.1 We operate the website www.razorsbydorco.co.uk. We are Dorco Europe Limited, a company registered in England and Wales under company number 07286576 with our registered office at Thornton House, Thornton Road, London SW19 4NG. Our VAT number is165866172.
1.2 Contacting us if you are a consumer:
(a) To cancel a Contract in accordance with your legal right to do so the process is set out in clause 9.4.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by emailing us at firstname.lastname@example.org
(c) If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
1.3 Contacting us if you are a business. You may contact us emailing us at email@example.com If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 17.3.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 The packaging of the Products may vary from that shown on images on our site.
3. Use of our site
Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
4. How we use your personal information
5. If you are a consumer
This clause 5 only applies if you are a consumer.
If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
6. If you are a business customer
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
7. How the contract is formed between you and us
7.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
7.3 We will confirm our acceptance to you by sending you an email that confirms that the Products have been despatched (Despatch Confirmation). The Contract between us will only be formed when we send you the Despatch Confirmation unless informed otherwise.
7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.5 or because of discretionary reasons, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged, as soon as possible.
8.1 We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.
8.2 Every time you order Products from us, and each time a subscription order is due to be fulfilled, the Terms in force at the time of your order, or in force at the next subscription payment due date, will apply to the Contract between you and us.
8.3 We may also revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
8.4 If we revise these Terms as they apply to your order, or to your next subscription delivery, we will contact you to give you reasonable advance notice of the changes and you may cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any unopened relevant Products you have already received and we will arrange a full refund of the price you have paid for those items, including any delivery charges. If we deliver future subscription orders to you, notwithstanding your opting to cancel future orders, we will arrange a full refund of any payment made by you for those items, including any delivery charges.
9. Your consumer right of return and refund
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
9.2 However, this cancellation right does not apply to Products that have been removed from their packaging, or which have had their packaging opened or tampered with.
9.3 Your legal right to cancel a Contract starts from the date of the Despatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Despatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Despatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for a subscription where Products are delivered at regular intervals.
The end date is 14 days after the day on which you receive the first delivery of Products.
Example: if we provide you with a Despatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products anticipated to arrive under the subscription contract.
9.4 To cancel a Contract, pursuant to your legal right as a consumer to do so, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the Returns form on our site. If you use this method we will email you to confirm we have received your cancellation. Registered customers: If you have an online account with us, you can do this from within your online account under ‘My Orders’. Simply locate the order you wish to return, click 'View Details' and select ‘Request Return’.
Guest customers: If you placed your order using our speedy guest checkout, you can request a refund by completing this Returns form.
You can also email us at firstname.lastname@example.org. Please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.
9.5 If you cancel your Contract we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If you have not paid for delivery then no refund will be made.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8;
(ii) if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.7 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
9.8 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our Returns page for information about how to arrange a return;
(b) unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us.
9.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10.1 We will deliver your order within 30 days of the date of the Despatch Confirmation (the date on which we email you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.
10.2 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
10.3 You own the Products once we have received payment in full, including all applicable delivery charges.
This clause 10.4 only applies if you are a consumer.
10.4 If we miss the 30 day delivery deadline for any Products then you may cancel your Order straight away but only if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within any agreed delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
10.5 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
10.6 If you do choose to cancel your Order for late delivery under clause 10.4 or clause 10.5, you can do so for just some of the Products or all of them. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
11. No international delivery
11.1 Unfortunately, we do not deliver to addresses outside the UK.
11.2 You may place an order for Products from outside the UK, but this order must be paid for in pounds sterling and delivered to an address in the UK.
12. Price of products and delivery charges
12.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 12.5 for what happens if we discover an error in the price of Product(s) you ordered.
12.2 Prices for our Products may change from time to time, except for unfulfilled subscription orders no price changes will affect any order you have already placed. The price of orders on subscription may change from time to time and you will be notified of such changes prior to the next payment due date. Where price changes affect subscriptions we will contact you before collecting payment from you and you may cancel any future subscription orders, affected by an increase in price, by logging into your account and changing your preferences on our site.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Any delivery charges will be advised to you during the check-out process, before you confirm your order.
12.5 It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:
(a) where the Product's correct price is less than the price stated on our site, we will charge the lower amount when despatching the Products to you; and
(b) if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
13. How to pay
13.1 You can only pay for Products using a debit card, credit card or Paypal. A full list of acceptable cards is set out during the order process.
13.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we despatch your order.
14. Our liability if you are a business
This clause 14 only applies if you are a business customer.
14.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
14.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
14.3 Subject to clause 14.2, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
14.4 Subject to clause 14.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 125% of the price paid for the Products.
14.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
15. Our liability if you are a consumer
This clause 15 only applies if you are a consumer.
15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
15.2 We only supply the Products to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
16. Events outside our control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.
16.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant unopened Products you have already received and we will refund the price you have paid, including any delivery charges.
17. Communications between us
17.1 When we refer, in these Terms, to "in writing", this will include email.
17.2 If you are a consumer you may contact us as described in clause 1.2.
17.3 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or email.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Working Day after posting or if sent by email, one Working Day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
18. Other important terms
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
18.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
18.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
19. FREE razor when subscribing to Blades
19.1 Opening date of offer is 00.00GMT on 3rd August 2015.
19.2 Subject to Clause 19.5 and 19.6, this offer applies only to customers who enter into a Contract for a subscription for Blades, rather than a one time purchase.
19.3 One free Pace6+ or Pace 4 razor (“Promotional Razor”) per Contract for a subscription and limited to one Promotional Razor per customer as defined by their email address and/or credit card address and/or delivery address. You are not entitled to receive another Promotional Razor if you cancel one subscription and then start another.
19.4 The Promotional Razor will be delivered separately and at a different time from the blades subscribed for, but to the same address in the UK as for delivery of the blades. The Promotional Razor will be despatched within 30 days of despatch of the blades.
19.5 All Promotional Razors are subject to availability.
19.6 We reserve the right to withdraw this offer at any time without notice.
20. 10% off* when subscribing to Blades
20.1 Opening date of offer is 12.00GMT on 3rd August 2015.
20.2 Subject to Clause 20.5, this offer applies only to customers who enter into a Contract for a subscription for Blades, rather than a one time purchase.
20.3 *10% discount applies to the current published price of the Blades as at the date of the Despatch Confirmation for each delivery. This may vary each month and prices can increase or decrease from month to month. We will notify you if the price increases in accordance with Clause 12.2 and you will be able to cancel in accordance with that clause. The discount is automatically applied to the price of the Blades at the Basket page of the website.
20.4 If you are eligible for this offer, then the 10% discount applies for as long as your original subscription is not terminated by you.
20.5 We reserve the right to withdraw this offer at any time without notice.
21. Pace 6 Plus Free Trial Set Event
21.1 This offer is valid from 23rd November till stocks last. (First 500 customers only)
21.2 This offer only applies on the product: Pace 6 Plus razor (1 handle and 1 blade) in a blister package. Order must be placed at https://www.razorsbydorco.co.uk/pace-6-plus-razor-1h1b
21.3 Delivery is charged at ￡2.95 per delivery address if the total cost at checkout is less than ￡10.
21.4 The maximum quantity of Pace 6 Plus free trial set for purchase is 1.
21.5 This offer is valid one-time only per customer.
21.6 Dorco reserves the right, in its absolute discretion, to determine your free trial eligibility.
21.7 Dorco reserves the right to withdraw or modify this offer at any time without prior notice and with no liability.
21.8 The product package might be different from the advertised image. However, the composition of the product will be same (1 handle and 1 replacement blade).
21.9 Approval for future payment is not required for this specific promotion unless customers purchase subscription products with the promotion product.
22. Coupon Code Usage
22.1 Coupon code is valid one-time only per customer.
22.2 Coupon code cannot be used in conjunction with other coupon or discount offers on the website.
22.3 The value of the coupon discount will not be refunded on returns or exchanges.
23. Razor subscription offer
23.1 Products can be purchased from our site on a subscription basis. Blades for the Pace 6 Plus, Pace 4 and Pace 3 Plus razors for men and the DorcoEve6 razor for women, can be purchased through our site on a subscription basis with a delivery frequency of every one to six months. We currently have an offer available whereby if you purchase any of these razors on a subscription basis, your first month's subscription will only cost £1 and will include a free razor handle compatible with the blades you have subscribed for (the "Subscription Offer").
23.2 You must be at least 18 years old and purchasing the Products as a consumer to be eligible to benefit from the Subscription Offer. Dorco reserves the right, in its absolute discretion, to determine your eligibility.
23.3 The Subscription Offer is subject to availability, while stocks last. Dorco also reserves the right to modify, cancel, terminate or suspend the Subscription Offer in whole or in part, at its sole discretion, if it believes the Subscription Offer is not capable of being conducted as specified within these Terms.
23.4 To benefit from the Subscription Offer, you must purchase eligible blades on a subscription basis through our site at https://www.razorsbydorco.co.uk/subscriptions#sub-start. Products purchased by any other means will not benefit from the Subscription Offer.
23.5 The Subscription Offer is only available for one subscription per Product per person. If you purchase more than one subscription for a particular razor blade product, you will only receive the benefit of the Subscription Offer for your first subscription for that product only.
23.6 Products purchased with the benefit of the Subscription Offer will be delivered for no extra cost during the period of the Subscription Offer. Products purchased with the benefit of the Subscription Offer may also be eligible to benefit from our money back guarantee (see clause 25 for applicable terms and conditions) if you are unsatisfied with the Products you have subscribed for.
23.7 Save where it has been negligent, Dorco will not be responsible for technical, hardware or software failures, lost, faulty or unavailable network connections or difficulties of any kind that may limit or prohibit your ability to purchase your razors on a subscription basis and therefore benefit from the Subscription Offer.
24. Our money back guarantee
24.1 Unless otherwise provided for under these Terms, if you are a consumer, legally resident in the United Kingdom and you have purchased Products from this site (either as a one-off purchase or as part of a subscription plan), if you are unsatisfied with the Products you receive, you may be eligible to request a refund of the cost of the Products, subject to the terms and conditions contained within this clause 25.
24.2 Subject to clause 25.3, we will refund the cost of a Product purchased by a customer who has made their purchase acting in the capacity as consumer if:
2(a) they are not entirely satisfied with the Product; or
2(b) the Product they have received is faulty or does not reflect a description of the Product provided by us at the time of purchase (including, without limitation, in Product descriptions contained on our site or in advertising or promotional materials created by us).
24.3 To be eligible for a refund under our money back guarantee, you must notify us of your request for a refund under this money back guarantee within 14 days after the delivery of the Products. You must notify us by emailing us at email@example.com and your request must also confirm your order confirmation number, your name and details of your dissatisfaction or the faults with the Product concerned.
24.4 If we request that your Product and its original packaging is returned to us prior to a refund being provided under the money back guarantee, upon receiving your Product, if we are of the opinion that the Product or its packaging has been damaged by you rather than us or any third party, you will not be eligible to a refund under this money back guarantee. We cannot be held responsible for any Products that get lost in transit to us for these purposes and refunds cannot be given without receipt of the Product if this has been requested.
24.5 Any customer benefiting from our money back guarantee under clause 25.2(a) will be responsible for organising and paying for any postage or delivery costs should they be asked to return the Product they are dissatisfied with to us. The refund they will be provided with will cover the original cost of the Product only and not any postage or other delivery costs that may have been paid when the Product was purchased or which may be incurred in sending the Product back to us for the purposes of claiming a refund under this money back guarantee.
24.6 Any customer benefiting from our money back guarantee under clause 25.2(b) will be responsible for organising and paying for any postage or delivery costs should they be asked to return a faulty Product to us but the refund they will be provided with will cover both:
2(a) the cost of the Product; and
2(b) all reasonable postage or other delivery costs paid when the Product was purchased and which have been incurred in sending the Product back to us for the purposes of claiming a refund under this money back guarantee, provided that they send us a copy of their receipt evidencing their postage costs to firstname.lastname@example.org at the time of making their request for a refund under this money back guarantee.
24.7 Once we have assessed your request for a refund under our money back guarantee and decided whether you are eligible under these Terms, we confirm your eligibility by email. If you are considered eligible for a refund under our money back guarantee, all refunds provided under our money back guarantee will be paid to you using the method of payment that you used to make your original purchase of the Product concerned. All such refunds are generally paid within four working days from the date on which you will receive our email confirming that you are eligible for a refund under these Terms.
24.8 As a consumer, you have certain legal statutory rights in relation to the Products you purchase from our site and those rights are not affected by the terms of our money back guarantee.
24.9 This guarantee is provided by Dorco Europe Limited (a company registered in England and Wales under company number 07286576 with its registered office at Thornton House, Thornton Road, London SW19 4NG). In the event that Dorco decides to also reserve to modify, terminate or suspend this money back guarantee in whole or in any part, reasonable prior notice shall be provided on the site.
25. Free Gift with Purchase Promotions
25.1 Promotional free gifts are only available for specified qualifying orders and during specific promotional periods, whilst stock lasts.
25.2 This offer cannot be used in conjunction with any voucher or discount other than specified in the promotion.
25.3 Only one gift per order, one order per customer.
25.4 This offer cannot be applied retrospectively to previous orders.
25.5 In the event a customer returns product(s) such that their original purchase no longer qualifies for the free gift, and the free gift is not returned to Dorco, Dorco reserves the right to deduct the value of the gift from the refund owed to the customer.
25.6 Dorco reserves the right to cancel a prize in the event of non-compliance with these terms and conditions.
25.7 Dorco reserves the right to withdraw or modify this offer at any time without prior notice and with no liability.
25.8 Dorco reserves the right, in its absolute discretion, to determine your eligibility.
26. Free Delivery Flash Sale
26.1 Free trial products are excluded from this offer.
26.2 Free delivery does not apply to subscription purchases.
26.3 This offer may not be applied on certain products under promotion.
26.4 Dorco reserves the right to withdraw or modify this offer at any time without prior notice and with no liability.
27. New Website Launch Offer
27.1 Offer is valid from 11th January 2018 until 21st January 2018.
27.2 This offer cannot be used in conjunction with any voucher or discount other than specified in the promotion.
27.3 Offer is not applied on free trial and subscription products.
27.4 Dorco reserves the right to withdraw or modify this offer at any time without prior notice and with no liability.
27.5 All orders are subject to availability.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Other applicable terms
- Our Cookies Policy, which sets out information about the cookies on our site.
If you purchase goods from our site, our Terms and conditions of sale will apply to sales.
Information about us
www.razorsbydorco.co.uk is a site operated by Dorco Europe Limited ("We"). We are registered in England and Wales under company number 07286576 and have our registered office at Thornton House, Thornton Road, London SW19 4NG. Our VAT number is165866172.
Changes to these terms
Please check this page from time to time to take notice of any changes made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We may limit the availability of our site or any product described on our site to any person or geographic area at any time.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our registration procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.
You must not modify the content on our site nor may you use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
We are the legal or beneficial owners of a number of registered trademarks in relation to the name of our business and our products. The process of trademark registration gives us a monopoly right to use the mark for our chosen products and services and we do not give anyone using the site general permission to use any of our marks (including logos/devices) without our express written consent. If you wish to tag our trademarks or use them for any purposes then please contact us at our registered office address and we will consider your request.
No reliance on information
The content on our site is provided for general information only.
We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which are set out in our Terms of Sale.
You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of website use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on our site, including, without limitation:
- Chat rooms.
- Bulletin boards.
Where we do provide any interactive service, we will provide clear information to you about whether it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- Contain any material which is defamatory of any person.
- Contain any material which is obscene, offensive, hateful or inflammatory.
- Promote sexually explicit material.
- Promote violence.
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any other person.
- Be likely to deceive any person.
- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
- Be likely to harass, upset, embarrass, alarm or annoy any other person.
- Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
- Give the impression that they emanate from us, if this is not the case.
- Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
You warrant that any contribution you make complies with these standards, and you will be liable to us and must indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us an unfettered, free of charge, perpetual licence to use, adapt, store, modify, copy and reproduce that content and to distribute it or make it available to third parties, as we see fit.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out above.
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Breaches Suspension and termination
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
To contact us, please email firstname.lastname@example.org
Thank you for visiting our site.